Privacy Policy

This Privacy Policy explains how MapHunter (“we”, “us”) handles personal information when you visit maphunter.io, create an account, use the MapHunter application or contact us.

MapHunter is a business service. Most of the information in a MapHunter account is business information — product catalogues, MAP prices and public dealer listings — rather than personal information.

• Account information: your email address, password (stored by our authentication provider in hashed form, never in plain text), the company name you register and your role in the company workspace. If a team member invites you, we receive your email address from them.
• Customer content: the products, SKUs, barcodes/UPCs, MAP prices, notes, review statuses and settings you enter or import.
• Monitoring data: information about public online listings found for your products — dealer names, advertised prices, dealer links and the date seen. This relates to businesses, not to you personally.
• Billing information: if you subscribe, Paddle (our payment provider and reseller) collects your payment details. We receive limited subscription information from Paddle, such as customer and subscription identifiers, plan, status and billing period dates. We do not receive or store your full card details.
• Activity within the app: a record of certain actions in your company workspace (for example starting scans, importing or deleting products, changing result statuses and pages viewed in the app), used for security, support and troubleshooting.
• Support requests: when you use the contact form we receive your name, email address, subject and message. To prevent abuse we keep one-way hashed versions of your email address and IP address for rate limiting; the message itself is delivered to our support inbox by email.
• Technical information: like most websites, our hosting and infrastructure providers process technical data such as IP address, browser and device type, pages requested and basic visit statistics.

We use personal information to:

• create and secure your account and company workspace;
• provide the Service: run scans, show results, price history and exports;
• manage subscriptions and plan limits, together with Paddle;
• send service emails such as password resets, invitations and replies to support;
• prevent abuse, keep the Service secure and fix problems;
• understand how the Service is used so we can improve it;
• meet legal, tax and accounting obligations.

Where data protection laws require a legal basis, we rely on performing our contract with you, our legitimate interests in running and securing a business service, compliance with legal obligations and, where needed, your consent. We do not sell personal information and we do not use it for third-party advertising.

We share information only with providers that help us run MapHunter, and only as needed for their service:

• Hosting, database and authentication providers that host the website and application and store account and customer data.
• Paddle, which acts as Merchant of Record for purchases and processes payments, invoices and taxes. Paddle handles your payment information under its own privacy notice.
• Email delivery provider, which delivers service and support emails.
• Web data providers, which retrieve public web pages for scans. They receive the product identifiers being searched (such as barcodes or SKUs), not your account details.

Within your company workspace, information is visible to the members of that company according to their role. We may also disclose information if required by law, to protect rights, safety or the Service, or as part of a business transfer such as a merger or acquisition, subject to this policy.

MapHunter uses the browser storage it needs to work — for example to keep you signed in. We do not use advertising cookies. Paddle’s checkout may set its own cookies when you start a purchase, under Paddle’s policies. You can clear cookies and site data in your browser at any time; you will then need to sign in again.

We keep account and customer data while your account is active and for as long as needed to provide the Service. Price history is kept so you can see changes over time. When you ask us to delete your account, we will delete or anonymise your personal information within a reasonable time, unless we need to keep some of it to meet legal, tax, accounting or security obligations, or to resolve disputes. Billing records held by Paddle are kept under Paddle’s own policies.

We use reasonable technical and organisational measures to protect information, including encrypted (HTTPS) connections, access controls that keep each company’s data separate and restricted access to administrative functions. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please use a strong, unique password and keep it confidential.

Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal information, to object to or restrict certain processing, and to withdraw consent where we rely on it.

• You can update much of your information and export results directly in the app.
• For other requests, including deleting your account, please use our Contact page. We may need to verify your identity before acting on a request.
• If your account belongs to a company workspace, some requests may need to be handled with that company’s owner.
• You can also complain to your local data protection authority. We would appreciate the chance to address your concern first.

Our providers may process information in countries other than the one where you live, including countries with different data protection laws. Where required, we rely on appropriate safeguards offered by those providers for such transfers.

MapHunter is a business service and is not directed to children. We do not knowingly collect personal information from anyone under 18.

We may update this policy from time to time. The date at the top of this page shows when it was last changed, and we will give notice of material changes, for example by email or in the app. Please also read our Terms of Service.

For privacy questions or requests, please reach us through our Contact page.