Refund & Cancellation Policy

• Free — $0. Unlimited products and 25 credits per month (1 credit per product checked). No payment card is needed and nothing is ever charged.
• Pro — $349 per month (USD), billed monthly in advance. Unlimited products and 1,000 credits per month. Applicable taxes may be added at checkout.
• Extra credits — $299 (USD) for 1,000 credits, a one-time purchase on any plan. Extra credits don’t expire. Applicable taxes may be added at checkout.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders, so your payment, receipt and invoice come from Paddle and charges may appear on your statement under Paddle’s name.

Pro renews automatically at the end of each monthly billing period and the payment method on file is charged, until the subscription is cancelled. The renewal date is shown in Settings under Billing.

The company owner can cancel at any time: open Settings, go to Billing and choose “Invoices, payment method & cancel”. This opens Paddle’s secure customer portal, where you can cancel the subscription.

• Cancelling stops all future renewals and charges.
• Pro stays available until the end of the period you have already paid for. After that, your company moves to the Free plan.
• Your products and history are not deleted when you move to Free, but Free plan limits apply.
• Only the company owner can cancel. If you are not the owner and cannot reach them, please use our Contact page.

Cancelling a subscription stops future charges; it does not by itself refund a payment that has already been made. If you believe you should receive a refund, please contact us through our Contact page with your company name, the email address used for the purchase and the date and amount of the charge (or the Paddle order number from your receipt).

We review each request individually and fairly, taking into account the circumstances — for example whether the Service could be used as described. If a refund is approved, it is issued by Paddle to the original payment method, in full or in part as agreed. How long it takes to appear depends on your bank or card provider.

Extra credits. A credit pack you haven’t used any credits from can be refunded if you ask within 14 days of purchase. Once any credits from a pack have been used, that pack is non-refundable. Credits returned to you for products a scan couldn’t check are added back to your balance, not paid out.

If you are charged incorrectly — for example a duplicate charge, a charge after you cancelled, or the wrong amount — please contact us as soon as possible with the details above. We will look into it with Paddle, and any amount charged in error will be refunded or corrected.

You can also look up a Paddle purchase and contact Paddle about it at paddle.net. We kindly ask that you contact us or Paddle before disputing a charge with your bank, as this is usually the fastest way to resolve a problem.

If a renewal payment fails, Settings shows a notice and Paddle may retry the payment. You can update your payment method from the same Billing area. If the payment is not completed, the subscription may be paused or cancelled and your company moves to the Free plan; your data is not deleted.

Nothing in this policy limits any rights you have under applicable law, including consumer protection laws that may give you a right to cancel or to a refund in certain situations. Where such a right applies, we and Paddle will honour it.

We may update this policy from time to time. The date at the top of this page shows when it was last changed. Changes do not affect a refund request made before the change. See also our Terms of Service.